Damaged/Missing Items Policy

Sud Sisters LLC follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We strive to provide high-quality care and work hard to maintain those standards.

It is extremely rare for items to be lost or damaged. Your laundry is tagged and processed separately from other orders at all times. However, in the event an item is lost or damaged, you are protected under our Protection Policy.

Please be advised that we do not check garment care tags prior to laundering. We cannot guarantee against color loss, color bleeding, shrinkage, or damage to weak or delicate fabrics, as these risks exist in any laundering process. These issues are not covered under our Protection Policy.

Sud Sisters LLC provides wash, dry, and fold services only. All items sent in will be laundered as such. We are not responsible for damage to “dry-clean-only” items included in your laundry.

Although we make every effort to track all items, we are not responsible for loose items left in pockets or bundled in garments (e.g., jewelry, watches, earbuds, cash, etc.). We ask all customers to empty pockets prior to pickup. We cannot be held responsible for damage caused by items left in pockets (such as pens, lipstick, gum, etc.).

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Plan Covers:

• Missing or damaged items

• Used-value reimbursement (up to 60% of retail purchase price) up to $25 per item

• Up to $200 per order

• Only when reported within 24 hours of delivery

 

Plan Does Not Cover:

• Shrinkage

• Color bleeding

• Holes or tears in weak, worn, or delicate fabrics

• Damage from items left inside pockets or laundry

• Any loose items left in bags or laundry bundles

 

Reimbursement Policy

Any approved reimbursement will be issued in Sud Sisters LLC credits, applied toward future services.

Credit issuance is not guaranteed and is at the sole discretion of Sud Sisters LLC. All reports of missing or damaged items will be reviewed by Sud Sisters Customer Support and our facility partners. This investigation may take up to three business days.